American Home Shield is a leading home warranty provider offering three main plans: ShieldSilver, ShieldGold, and ShieldPlatinum. These plans cover various home systems and appliances, with customizable service fees. AHS is known for comprehensive coverage, including items regardless of age. While many customers appreciate the wide coverage options and flexibility, some report mixed experiences with customer service and claim resolutions. The company offers additional benefits like HVAC tune-ups and partner discounts, making it a considerable option for homeowners seeking protection against unexpected repairs.
How Does American Home Shield Work?
When you purchase an American Home Shield warranty, you're essentially buying a service contract that covers the repair or replacement of many of your home's major systems and appliances. Here's how it typically works:
Choose a plan: Select from one of AHS's three main plans or customize your coverage.
Pay your premium: This can be done monthly or annually.
When something breaks: Submit a service request online or by phone.
Pay the service fee: A set amount you pay for each service call.
Get it fixed: AHS sends a qualified technician to diagnose and repair the issue.
American Home Shield Plans and Coverage
American Home Shield offers three main plans:
ShieldSilver: Covers major home systems like electrical, plumbing, and HVAC.
ShieldGold: Includes everything in ShieldSilver plus coverage for kitchen and laundry appliances.
ShieldPlatinum: The most comprehensive plan, covering everything in ShieldGold plus additional perks like roof leak repair and a free HVAC tune-up.
American Home Shield Pricing
American Home Shield's pricing varies depending on the plan you choose, your location, and the service fee option you select. Here's a general overview:
ShieldSilver: $29.99 - $39.99 per month
ShieldGold: $39.99 - $59.99 per month
ShieldPlatinum: $69.99 - $89.99 per month
Service fees range from $75 to $125 per service call. You can choose your service fee when you sign up, with lower fees resulting in higher monthly premiums and vice versa.
Why Choose American Home Shield?
Extensive Coverage: AHS offers comprehensive coverage options that can be tailored to fit various homeowner needs.
Long-standing Reputation: With over 50 years in the industry, AHS has established itself as a reliable home warranty provider.
Flexibility: The ability to choose your service fee and customize your plan provides flexibility for different budgets and needs.
No Home Inspection Required: AHS doesn't require a home inspection before coverage begins, making it easier to get started.
Coverage for Older Homes: AHS covers systems and appliances regardless of age, which can be beneficial for older homes.
Strong Customer Support
Many users report positive experiences with ADT’s customer service. The company provides support through various channels, ensuring that help is available when needed.
Conclusion
American Home Shield offers comprehensive home warranty coverage with flexible plans and customizable options. Their long history in the industry and extensive contractor network are definite advantages. However, like many home warranty providers, they face challenges with customer satisfaction, particularly regarding claim approvals and service times.
For homeowners looking for extensive coverage and willing to pay a bit more for it, AHS could be a good choice. However, it's crucial to carefully read the contract, understand what is and isn't covered, and be prepared for potential service delays or claim disputes.
Before purchasing any home warranty, consider your home's specific needs, your budget, and your tolerance for dealing with potential service issues. It may also be worthwhile to compare AHS with other top home warranty providers to find the best fit for your situation.